Case histories Supported by exhibitors

• The case-histories theatre is at the far end of hall B.

• Entry is free of charge and on a 'first-come, first-served' basis; advance bookings cannot be made.

• Demand for places may be high; it is advisable to be on time.

12.30–13.00

What's the use of a user group?

The role of the user group in the world of Connecting for Health

Mr Richard Gunn, Chairman, iSOFT Independent User Group (Primary Care)

• support for users

• input into product design and function

• input into national requirements

• communication at all levels

Supported by iSOFT

13.00–13.30

Beyond EPMA

Niall Poole (MRPharmS), Electronic Prescribing Project Manager, Heart of England NHS Foundation Trust (HoEFT)

• e-prescribing and medicines management (EPMA) at HoEFT

• using EPMA for audit

• using EPMA to prioritise clinical work

• next step with EPMA at HoEFT

Supported by JAC

13.30–14.00

Performance management and lean operating — tackling the dichotomy

Julia Sharman, Chief Knowledge Officer, Dr Foster Intelligence and former Director of Performance Intelligence, NHS East Midlands 

• NHS East Midlands has designed a bespoke tool that allows multiple and complex data sets to be mapped into a data warehouse providing easy and quick analytical function. They have automated reporting that supports standard weekly reports, board reports, chief executive reports, etc. The result is a more efficient team that uses information to drive performance reviews and challenges its PCTs to ensure the right focus
• this case study will not only demonstrate the investment in staff but also illustrate the principles of effective performance management and lean operating

Supported by Dr Foster Intelligence

14.00–14.30

Accurate and timely doctor-to-doctor discharge communication at the Oxford Radcliffe Hospitals

Olubunmi Fajemisin, Lead Pharmacist, Oxford Radcliffe Hospitals NHS Trust and Debbie Hagger, Clinical Director, CSW Group Ltd

• achieving a business process that enables ward-based doctors and pharmacists to work together successfully

• prescribing and dispensing in clinical context early in the hospital stay

• supporting consistent, accurate and on-time communication to GPs 

Supported by CSW Group Ltd

14.30–15.00

Using service management to create an integrated ehealth strategy for today and tomorrow

Will Legge, Service Delivery Manager, Leicestershire Health Informatics Service and Marina Stedman, Director of Marketing, Touchpaper Software plc

• the challenges of providing effective and integrated IT and information support services to a very diverse customer base over multiple sites

• the need to effectively monitor and measure the workload of today's NHS IT-service delivery department

• streamlining internal workflow to allow for further 'zero cost' expansion

• implementing new government strategy with the local health economy  

Supported by Touchpaper Software plc

15.00–15.30

Paper vs paperless: the benefits of an electronic medical record

Bill Kelly, Technical Superintendent Radiographer, University Hospitals Coventry and Warwickshire NHS Trust

• what is wrong with paper?

• what is an electronic medical record?

• implementing an electronic medical record in the Arden Cancer Centre: clinical work and data collection

•  benefits of integrated clinical decision support to improve patient safety

Supported by First DataBank Europe Ltd

15.30-16.00

Telehealth: driving efficiency throughout the Health Service 

Dr Michael Ingram, General Practitioner, The Red House Surgery, Radlett and Simon Hudson, Carelink General Manager, Carelink

• the need to create connectivity across functional and technical boundaries

• emergence of the private sector as a key part of healthcare delivery

• telehealth in practice at the Red House Surgery

• future plans for telehealth 

Supported by Carelink

16.00-16.30

The role of transcriptions services in the NHS

Dr Sanjiv Nichani, Paediatric Consultant, University Hospitals Leicester NHS Trust and Kate Donaldson, Accounts Manager, GMD Europe Ltd

• transcription in the NHS

• reasons for looking at transcription services

• experiences of transcription

• the future of transcription services

Supported by GMD Europe Ltd

to top

10.30-11.00

How digital dictation formed a vital part in The Mid Yorkshire Hospitals NHS Trust's £13million turnaround strategy

Paul Curley, Consultant Vascular and General Surgeon, The Mid Yorkshire Hospitals NHS Trust and James Miller, NHS Project Manager, BigHand

• business drivers for digital dictation

• project management: achieving a 700-user digital-dictation rollout in under 3 months

• a quick win for the bottom line: how these cost savings can be achieved this year

• walking before you can run: the speech-recognition issue

Supported by BigHand

11.00-11.30

An electronic health record to improve out-of-hours care in Wales

Steve Thomson, National IHR Project Manager, Informing Healthcare, Wales and Dave Nurse, Technical Director, CSW Group Ltd

• how North-West and South-West Wales are improving information sharing between GP practices and the local out-of-hours service

• improving the safety and quality of care outside surgery hours

• patient consent and the Individual Health Record

• providing tailored healthcare advice to callers   

Supported by CSW Group Ltd

11.30-12.00

Biometrics at Susquehanna Health System

Christian Parnitzke, Channel Manager Biometrics, Siemens IT Solutions and Services

• reasons why the Susquehanna Health System chose biometrics as a solution for their security needs

• the scope, components and use of the biometrics solution

• benefits achieved

Supported by Siemens Healthcare

12.00-12.30

Perfect customer service

Ian Brennan, Group Head of IT, Bon Secours Health System Ltd

• what customers see as great customer service

• what vendors first think of as great customer service

• why both views are really the same

Supported by iSOFT

12.30-13.00

Enhancing reception: using self-service check-in to improve efficiency and the patient's experience

Stuart Ellis, MASDA Strategy and Improvement Project Manager, Sherwood Hospitals Foundation Trust, Kings Mill Hospital and Neil Waring, Senior Project Manager, Nottingham Health Informatics

• implementation of a system that manages the checking in of patients more efficiently and releases resources to support clinicians to meet the 18-week target;

• that improves the patient's experience and provides the opportunity to improve data quality and financial performance;

• that integrates with the Orion Health Whiteboard, managing the patients journey from checking-in through to booking any follow-up appointment;

• that can operate in a network and wireless environment.

Supported by Savience Ltd

13.00-13.30

Using technology to deliver better health outcomes

Guy Lavis, Head of Stakeholder Relations, NHS Choices and Bob Gann, Head of Strategy, NHS Choices

• delivering a healthcare information service that helps people make the most of their own health

• providing information for patients to get the best out of the healthcare system

• expanding access to primary care facilities

• creating an NHS online forum for patients to provide feedback on their hospital experience

Supported by NHS Choices

13.30-14.00

Improved patient care

Jackie Railton, Voice Recognition Project Lead, Hull and East Yorkshire NHS Trust and Michael Heseltine, Account Manager, G2 Speech UK Ltd

• improvement of patient care

• return on investment

• management of workflow

• applicable for every department 

Supported by G2 Speech UK Ltd

14.00-14.30

Web-based EHR across a leading nation-wide hospital group, Rhön-Klinikum AG

Michael Mankopf, Director Project Development eHealth, Sector Healthcare, Siemens AG

• how one of Germany's largest ehealth projects integrates 46 hospitals and affiliated care providers under a common web-EHR

• the value of an integrated health record to improve care of patients at different care-provider locations

• how communication has been effected between the different clinical systems - eg, documentation, hospital information, picture-archiving and practice-management systems

• how the EHR-enabled 'tele-portal' concept supports clinical decision making with virtual centres of competence

Supported by Siemens Healthcare

14.30-15.00

Future proofing your infrastructure assets

Phil Scott, ICT Director, Wandsworth Primary Care Trust

• technologies

• voice, data and video integration/convergence

• NHS property investment

• bandwidth demands

Supported by Anixter

15.00-15.30

Developing the MedSpeech digital-dictation and speech-recognition solution to integrate with GE Centricity PACS: a practical approach

Kaye Bonython, HCA Programme Manager, HCA International Ltd and Dean Meredith, Senior Systems Administrator, HCA International Ltd

• selection process undertaken by HCA International and why MedSpeech system was chosen

• integration process of MedSpeech speech-recognition product with GE PACS Centricity System and Meditech

• the use of MedSpeech in a clinical environment: a practical approach

Supported by Euromed Networks Ltd

15.30-16.00

A review of various speech-recognition implementations in the UK

Dr Nick van Terheyden, Chief Medical Officer, Philips Speech Recognition Systems

• speech recognition: one technology, numerous-use cases

• front-end speech recognition

• back-end speech recognition

• departmental solution (eg radiology)

• enterprise solution (hospital-wide)

• first hand experiences of speech recognition from implementation to optimisation

• lessons learned — best practice in speech recognition

Supported by Philips Speech Recognition Systems

to top

10.30-11.00

Using technology to deliver better health outcomes

Guy Lavis, Head of Stakeholder Relations, NHS Choices and Bob Gann, Head of Strategy, NHS Choices

• delivering a healthcare information service that helps people make the most of their own health

• providing information for patients to get the best out of the healthcare system

• expanding access to primary care facilities

• creating an NHS online forum for patients to provide feedback on their hospital experience

Supported by NHS Choices

11.00-12.30

HC2008 healthcare market review

Murray Bywater, Managing Director, Silicon Bridge Research and

David Lloyd-Williams, Director, Silicon Bridge Research

• mega-trends in global healthcare: how changes in the healthcare industry are driving demand for a new generation of IT support systems

• where NPfIT fits into the picture: how the UK set out to beat the market and lead the world in using IT for healthcare modernisation

• how NLOP is changing things: why market forces are now being re-asserted and local NHS organisations are taking back control

• UK hot tips for the next 3 years: which new opportunity areas are beginning to redefine conventional boundaries in healthcare IT

Supported by Silicon Bridge Research

12.30-13.00

Leeds and Bradford Hospitals pathology service ensure remote site recovery with EVault

Bruce Pickering, Small Systems and Network Manager, Directorate of Pathology, Leeds and Bradford Teaching Hospitals and Martin Jones, Senior IT Support Engineer, Directorate of Pathology, Leeds and Bradford Teaching Hospitals

• where we were with backups — or rather lack of!

• the infrastructure that it had to work with

• our experience of EVault as a product

Supported by EVault

to top

Last updated 15 April 2008